Customer Service - Reliever (Hospital )

Ital Global Customer Service - Reliever (Hospital )

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

Diploma in Front Office & Administration, Hospitality Management or any related course.

Utalii College graduant is an added advantage.

Attained a C or higher in your KCSE.

Proficient in Microsoft Office.

Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

Excellent communication and presentation skills.

Enthusiasm and Reliability

Ability to multi-task and work under pressure

Highly adaptable

Exceptional interpersonal skills

Emotionally Intelligent

Empathetic

Strong customer centric skills

Job Duties and Responsibilities

Maintaining a positive, empathetic and professional attitude towards clients at all times
Primary point of contact within the hospital

Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints

Welcoming, receiving, guiding and directing the patients around the hospital

Filling and processing of application forms

Investigate and respond to all customer enquiries promptly.

Escalate complex queries to the appropriate functional area.

Carry out customer and product related document processing

Communicating with customers through various channels.

Develops and maintains strong relationships with customers by providing support, information, and guidance

Performing billing duties.

Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.

Answer all incoming calls and redirect them or keep messages.

Handling patients, referral sources, and administrative department inquires

Assisting the doctors in booking appointments for the next visit of the patient.

Entering patient information into a customer information system

Serving as a backup when other employees are out due to absent staff members

Any other duties as assigned.

How to Apply

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.