IT Support Job

 IT Support (Andishi)

Key Responsibilities

• Analyze, diagnose, and resolve application issues; identify root causes and implement effective solutions promptly

• Work with SPC integration toolkit and integrate get and entrance communicators
• Track employees and manage gated entry permissions with RFID readers

• Collect and analyze Key Performance Indicators (KPIs) from machinery and personnel using Evogence’s visual analytics tools

• Enhance operational efficiency and communication in manufacturing environments through Evogence platform optimization

• Collaborate with business users to gather requirements and translate them into technical configurations or customizations

• Configure, test, and deploy application enhancements following best practices

• Participate in upgrades, patches, and migrations of Evogence systems

• Develop and maintain technical documentation, including configuration guides and troubleshooting steps

• Monitor system performance and identify opportunities for optimization

• Collaborate with infrastructure and database teams to ensure seamless integration

• Stay current with the latest Evogence features and best practices

• Provide training and support to end-users

• Adhere to ITIL framework for incident, problem, and change management

Qualifications

• 6–12 years of experience working with Evogence applications

• Strong technical knowledge of Evogence architecture, integrations, and analytics tools

• Hands-on experience with SPC toolkit, RFID-based access control, and KPI tracking systems

• Proven ability to troubleshoot, optimize, and maintain enterprise-grade application environments

• Excellent analytical, problem-solving, and communication skills

• Ability to collaborate cross-functionally and operate independently in a dynamic environment

• Provide daily support for Evogence applications, including troubleshooting, issue resolution, and user assistance

Job Type: Contract
How to Apply
Apply by sending your CV to: careers@andishi.dev