Manager Customer Service & Operational Activities

 Manager Customer Service & Operational Activities

Essilor Luxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

Key Responsibilities:

 

• Ensure product availability and consistency to our clients, avoiding out of stock situations.
• Ensure the supply of goods is done consistently and efficiently, trying to optimize on our landing costs.
• Liaising with transporters and suppliers to make sure the business relationship EEA is having with them is optimal.
• Devising ways to optimize inventory control procedures.
• Ensure stock safety.
• Ensure that health and safety guidelines are followed at all times.
• Inspecting the levels of business supplies goods.
• Ensuring product stock is adequate for all distribution channels and can cover direct demand from customers.
• Manage teams to ensure high level of customer support and stock availability.
• Accountable of the Dispatch service and processes
• Accountable of the customer service process management and customer satisfaction
• Support Business development by following the New Product Introduction Processes
• Accountable of any Improvement projects to structure the operations in order to serve the customer at the optimum level.
• Ensure the manufacturing service, quality, and cost of the production workshop.
• Ensure the safety of the Operations Teams
• Ad Hoc duties as required by management under the Operations Scope

Key Requirements to apply:

 

• Educational Background: Should be a graduate.
• 5 to 7 years of relevant experience.
• Strong problem-solving skills.

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